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Return an Order
How can I return a book?
In all cases, unwanted orders should be returned in their original packaging at your own expense to the address below.
Items should be returned to us by the most economical method. They remain your property until we have received them
Please use your order number as a return reference, making sure it is written clearly on the packaging. This information can be found on your order confirmation email and invoice.
Return Address:
DR PAYMENTS LTD
71-75 Shelton Street
Covent Garden
London
WC2H 9JQ
United Kingdom
NB If you have received a damaged or faulty book, please contact Online Customer Services by email to customers@se.md for advice on a replacement or return.
Important to note:
- Please allow up to 10 working days for your return to be processed once it has arrived back at our distribution centre
- If your book was dispatched from a US supplier, please consult your delivery note for the appropriate returns address in the United States
- Items should be returned to us by the most economical method. They remain your property until we have received them
Refunds are subject to the following conditions:
- The book(s) must be returned within twenty-eight days of receipt in the UK, forty-eight days of receipt in Europe, and four months of receipt in any country outside the UK or Europe
- The book(s) must be in a pristine and resalable condition
- The book(s) must be accompanied by a copy of the delivery note or receipt
All returns are accepted at the discretion of SE.md, and refunds will be given in the same tender type as the original payment. Please allow 14 days (in addition to the delivery time) for the return to be processed.
How can I return a book I ordered from a SE.md?
If you placed an order in one of our bookshops and prepaid for your item, please contact the bookshop to obtain a refund.
Business, institutional, or corporate customers returns:
Please note that the above does not cover institutional or corporate customers purchasing under a framework contract. If you have purchased on behalf of an organisation, please contact your Account Manager for returns information.
Business customers may return 10% of their orders within 60 days, providing the items are in their original condition. Any return postage costs incurred are the responsibility of the customer.
How can I cancel my order?
You are able to cancel your order any time up until the point of dispatch.
If you have placed your order while signed into your SE.md account, you can now cancel your order order without having to contact us directly.
Log in to your account to view the status of your order and to process your cancellation.
If you have one item in your order or would like to remove one from it, please click on 'Cancel Item'.
If your order has more than one item in it, please click on 'Cancel Entire Order'.
You will receive a Cancellation confirmation email within a few minutes.
Please note, once an order has been cancelled, we are unable to reinstate it. A new order will need to be placed if you would still like your items
If you do not have an account with us, please contact as soon as possible by clicking here.
If your order has already dispatched, you will not be able to cancel the order. But you will be able to return the book for a full refund. Please check our information on how to return a book.
My order has arrived damaged
While we do everything in our power to ensure your books arrive in excellent condition, sometimes accidents happen.
In the event your book has arrived damaged, please contact customer service by clicking here.
Where possible we will replace the book if we have more copies available, alternatively, we will offer a full or partial refund depending on the extent of the damage.
Please report any damaged books to us within 72 hours of delivery. We will assess the extent of the damage and send you a prepaid label if it is worth returning it to us.