Ordering

We regret this service is temporarily unavailable at our shops or Online, however, we have the option to order via our website for home delivery, postage free in the UK.

To do this, please add the titles to your basket and follow the prompts to fill in your billing, delivery and payment details.

If you would like any further formation on how these services work, please feel free to contact our customer service team who will be happy to assist you.

Please contact Online Customer Services via the 'Contact Us'

We regret that we have temporarily removed this option from our service. However, we have a number of helpful options still available to you.

You can reserve the titles you would like online with us and pay in store when you pop in to collect them. This can be done by clicking on the “reserve in store” option when you are on the page of the book you would like. You can then fill out your details and select the store that has the title available for you.

Have your order delivered directly to your home for no extra delivery charge. To do this, please add the titles to your basket and follow the prompts to fill in your billing, delivery and payment details.

If you would like any further formation on how these services work, please feel free to contact our customer service team who will be happy to assist you.

This will usually be because you were not logged into your account when you placed the order and your order was placed as a Guest order.

However, you should still have received an order confirmation email when the order was placed, also you will receive an email once the book is despatched.

Please contact Online Customer Services via the 'Contact Us' page or by raising an email ticket here if you did not receive a confirmation email, or if have any queries about despatch.

For orders to appear in your account, you must first log into your account before placing them.

We regret that Guest orders cannot be added later to your account, though they will be supplied as normal.

We welcome customers living within the EU to place an order with us.

The price quoted on the website is the price you will pay. This price includes delivery to countries within the EU, plus any taxes and charges due. There should be no surprises or additional charges once the book has arrived in the destination country.

For more information, including estimated delivery times, please check out our Shipping and delivery information.

If you have had an order number generated at the end of the ordering process then we will have received your order, even if the confirmation email does not arrive promptly.

Confirmation emails are usually sent automatically to the email address provided on your order form. If you have an account, please log in to check the status of your order. If you placed an order using 'guest checkout', you can get in touch by raising an email ticket here.

If you have any queries, please advise your name, your email address and your Post Code - we can check and confirm if your order has been received.

As the national lockdown restrictions begin to ease, we will continue to follow government guidelines to ensure the safety of our customers and booksellers. For the time being, some of our bookshops and stock locations will be operating under reduced opening hours, or remain closed. As a result, some orders are taking longer than usual to be dispatched.

If you have placed an order with us and it has not yet been dispatched, you will need to contact Online Customer Services who will be able to change the address on the order.  Please use the Query heading Change of Billing or Delivery Address and any requests will be actioned as soon as possible.

NB once the order has been shipped it is not possible to amend the address. 

If you've had a problem during checkout or while placing an order, double-check to see if you have received a confirmation email. If you have not received a confirmation email, try clearing your browser history, deleting cookies, clearing caches, and placing the order again.

How to clear browser history (Safari):

Open the Settings app on your Home page and tap Safari. Scroll down and tap 'Clear History'. You can also clear cookies and data and set Safari to Private Browsing mode from this screen.

How to clear browser history (Google Chrome):
Open your Chrome app and tap the three bars in the top right-hand corner. Select Settings from the dropbox and click Privacy. From here you can, clear browsing history, cache, cookies, and site data.