Sorry, Sorry, Sorry The Case for Good Apologies

"It's a truth universally acknowledged that terrible apologies are the worst. We've all been on the receiving end, and oh, how they make us seethe. Horrible public apologies-excuse-laden, victim blame-y, weaselly statements-often go viral instantaneously, whether they're from a celebrity, a politician, or a blogger. We all recognize bad apologies when we hear them. So why is it so hard to apologize well? How can we do better? How could they do better? Marjorie Ingall and Susan McCarthy show us the way. Drawing on a deep well of research in psychology, sociology, law, and medicine, they explain why a good apology is hard to find and why it doesn't have to be. Alongside their six (and a half)-step formula for apologizing beautifully, Ingall and McCarthy also delve into how to respond to a bad apology; why corporations, celebrities, and governments seldom apologize well; how to teach children to apologize; how gender and race affect both a

ISBN:	9781982163495
Publisher:	Gallery Books
Imprint:	Gallery Books
Published date:	10 Jan 2023
DEWEY:	158.2
DEWEY edition:	23/eng/20220624
Language:	English
Number of pages:	cm
Weight:	513g
Height:	229mm
Width:	152mm
Spine width:	24mm

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