A Trauma-Informed Framework for Supporting Patrons The PLA Workbook of Best Practices - ALA Editions Special Reports

Offering practical guidance and support, this workbook will spark curiosity and reflection on how everyday library interactions intersect with trauma and adversity. Whether it's navigating a crisis or witnessing a community member struggling with tough times, coming face to face with trauma and adversity can be uncomfortable. But in striving to learn more about challenging behaviors, and how we can better interact with library patrons and our coworkers, we can come to see that people are complex and not simply "problems." This workbook from the PLA Social Worker Task Force (SWTF) provides a collection of powerful tools to add to your customer service toolbox. It's filled with prompts, exercises, and best practices that shed light on how trauma can affect people, helping you build confidence in your ability to support your library's patrons. You willdelve into what trauma is and how it impacts library work; be introduced to a framework for utilizing a trauma-informed lens in your interactions; practice exercises to spur personal reflection on common concerns bound up with library work and the policies relating to these issues; and gain hand-on tools and techniques, including strategies for de-escalation and guidance on the impacts of involving law-enforcement and banning patrons.

ISBN:	9780838949566
Publisher:	American Library Association
Imprint:	ALA Editions
Published date:	30 Aug 2022
DEWEY:	027.663
DEWEY edition:	23
Language:	English
Number of pages:	112
Weight:	272g
Height:	279mm
Width:	216mm
Spine width:	8mm

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