Quality Health Care A Guide to Developing and Using Indicators

Written by an internationally-recognized expert in the field of quality management, this text is an essential guide for understanding how to plan and implement a successful quality measurement program in your healthcare facility. It begins by presenting an overview of the context for quality measurement, the forces influencing the demand for quality reform, how to listen to the voice of the customer, and the characteristics of quality that customers value most. Students will also learn how to select and define indicators to collect data and how to organize data into a dashboard that can provide feedback on progress toward quality measurement. Finally, this book explores how to analyze the data by detailing how variation lives in your data, and whether this variation is acceptable. Case studies are provided to demonstrate how quality measurement can be applied to clinical as well as operational aspects of healthcare delivery.

ISBN:	9781284023077
Publisher:	Jones & Bartlett Learning
Imprint:	Jones & Bartlett Learning
Published date:	01 Sep 2017
DEWEY:	362.10685
DEWEY edition:	23
Language:	English
Number of pages:	xvii, 368
Weight:	620g
Height:	181mm
Width:	229mm
Spine width:	22mm

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